Terms and conditions

Last update: February 2, 2026

OVERVIEW

This website/application is operated by the Aitoyz team. Throughout the website/application, the terms “we”, “us” and “our” refer to the Aitoyz team. Aitoyz offers this website/application, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“TERMS AND CONDITIONS”, “Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These TERMS AND CONDITIONS apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these TERMS AND CONDITIONS, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site and our AI products.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, or resell any portion of the Service or the proprietary AI technology integrated into our products without express written permission by us.

SECTION 3 – ACCURACY AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

SECTION 5 – PRODUCTS OR SERVICES (AI TOYS)

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our plushies. While our AI is designed to be safe and educational, we do not warrant that the AI’s verbal responses will always be error-free or meet every specific expectation of the user.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to promptly update your account and other information, including your email address and credit card numbers, so that we can complete your transactions.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools (such as AI language models or analytics) over which we neither monitor nor have any control. You acknowledge that we provide access to such tools ”as is” and “as available” without any warranties of any kind.

SECTION 8 – THIRD-PARTY LINKS

Certain content available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not liable for any harm or damages related to the purchase or use of goods or services made in connection with any third-party websites.

SECTION 9 – USER COMMENTS AND FEEDBACK

If you send us creative ideas, suggestions, or proposals, you agree that we may, at any time, without restriction, edit, copy, and distribute them. We are under no obligation to maintain any comments in confidence or pay compensation for any comments.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors or omissions relating to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions, you are prohibited from using the site, its content, or our AI products: (a) for any unlawful purpose; (b) to infringe upon or violate our intellectual property rights; (c) to submit false or misleading information; (d) to upload or transmit viruses or malicious code; (e) to use the AI functionality to generate harmful, offensive, or inappropriate content; or (f) to interfere with the security features of the Service.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. You expressly agree that your use of the service and the AI toy is at your sole risk. In no case shall Aitoyz, our directors, or employees be liable for any injury, loss, claim, or any direct, indirect, or consequential damages of any kind arising from your use of any of our products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Aitoyz and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or your violation of any law.

SECTION 15 – SEVERABILITY

In the event that any provision of these TERMS AND CONDITIONS is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 16 – TERMINATION

These TERMS AND CONDITIONS are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services.

SECTION 17 – ENTIRE AGREEMENT

These TERMS AND CONDITIONS and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us.

SECTION 18 – GOVERNING LAW

These TERMS AND CONDITIONS and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR.

SECTION 19 – CHANGES TO TERMS AND CONDITIONS

We reserve the right, at our sole discretion, to update, change or replace any part of these TERMS AND CONDITIONS. It is your responsibility to check our website periodically for changes.