Last update: February 2, 2026
PRIVACY STATEMENT
At Aitoyz (available at aitoyz.shop, collectively “we,” “us,” or “our”), we take your privacy seriously. This privacy statement explains how we collect, use, share, and process your information in relation to our website and our AI-integrated plushie products.
1. Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. This includes data provided during the purchase of our products and interactions with our services.
What Personal Data We Collect:
- ⅰ. Data you provide: We collect the personal data you provide when you use our products, create an account, or contact us. This includes:
- Purchase Information: Billing and shipping addresses, contact details (email/phone), and payment authentication info.
- Account Information: Name and login credentials.
- Customer Support: Data shared during help chats or online surveys.
- ⅱ. Data about use of our services: When you visit aitoyz.shop, we collect device-specific information including IP address, operating system, browser type, and usage patterns.
- ⅲ. Product Interaction Data: To provide the AI “talking” functionality, our products may process voice inputs. For the purpose of providing the service, we process these interactions to generate AI responses. (Note: We do not sell this data to third-party advertisers).
2. Promoting Safety and Security
We abide by the principles of legality and transparency. We use personal data to help verify accounts and user activity, and to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.
3. How We Use Your Personal Data
Generally, we use personal data to provide, improve, and develop our products, and to communicate with you.
- Product Development: Using data for research and audits to ensure the AI remains safe and educational for users.
- Communication: We use your data to send marketing communications (with your consent), process orders, and inform you of policy updates. You may opt-out of marketing emails at any time.
4. Definition and Use of Cookies
We use cookies (small text files) and similar technologies to provide, protect, and improve our services. This includes personalizing content and understanding user behavior to provide a safer shopping experience.
5. Disclosure and Storage of Personal Data
- Strategic Partners: We share personal data with partners who help us provide our products (e.g., shipping carriers and payment processors).
- Legal Compliance: We may disclose data if required by law, legal process, or requests from public authorities.
- Corporate Transactions: In the event of a merger or sale, user data may be transferred to the relevant third party.
6. Your Rights
You have the right to access, correct, or delete the personal data we collect. You may also object to or restrict further processing. We will respond to any such requests within 30 days. To protect your privacy, we may request identity verification before fulfilling these requests.
7. Data Security and Retention
We use reasonable technical and physical security measures designed to prevent unauthorized access. We retain your personal data only as long as necessary to fulfill the purposes outlined in this statement, unless a longer period is required for tax or legal compliance.
8. Children’s Privacy
Our products are designed for family use. We are committed to protecting the privacy of children. We do not knowingly collect personal data from children without verifiable parental consent. If you believe we have inadvertently collected such data, please contact us immediately for deletion.
9. Changes to this Privacy Statement
We may periodically update this statement to reflect changes in technology or regulatory requirements. Continued use of our products after a change constitutes acceptance of the revised policy.
Contact Us:
For any questions regarding this policy, please contact us at: aitoyzshop@peopleai.hk